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Forensic Excellence: Navigating Data Privacy in an Aviation Disaster Investigation

mobile privacy, secure cell phone

The Problem

A prominent national airline, in conjunction with outside counsel, needed to investigate over 100 mobile devices (phones & tablets) related to an aviation disaster. The aim was to ascertain whether pilot training and education influenced the event. A unique challenge arose as all the devices were BYOD (Bring Your Own Device), and there were heightened concerns about the personal information and data privacy of the device owners.

The Purpose-Built Solution

To address this sensitive and critical need, we deployed defensible forensic collection techniques and tools. We collected the devices both in person and remotely, based on the location of the employees. Utilizing a state-of-the-art mobile device platform, we prepared the extracted data, ensuring that it was ready for review by the legal team while navigating and respecting the concerns of custodians over personal data.

The Product

The efficient and respectful collection process allowed for a thorough investigation by the legal team into the potential impact of pilot training and education on the aviation disaster. The procedures used ensured the integrity of the investigation while upholding data privacy standards, paving the way for a comprehensive understanding of the event’s circumstances.

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collections data privacy ediscovery forensics and collections forsensics
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  • Monitoring and Enforcement: Vigilant monitoring and enforcement of applicable data protection laws and regulations.
  • Updates and Awareness: Regular updates to our Privacy Compliance Program and the promotion of workforce awareness of data protection risks and rights.

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  • Unauthorized Access Prevention: Implementation of controls to protect against unauthorized access to data, including internal controls for cyber threat detection.
  • Access Controls and Authentication: Strong access controls and multi-level user authentication are needed to ensure authorized access to data only.
  • Encryption and Secure Storage: Data encryption and secure, access-controlled data storage environments.

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  • Minimization of Data Processing: Ensuring minimal personal data processing and maintaining comprehensive records of processing activities.
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  • Client Consent: Preventing the sharing, sale, or disclosure of client data without express consent.
  • Use Limitation: Limiting the use of client data to approved business purposes and ensuring secure, VPN-based virtual desktop reviews.

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  • Remote Connectivity: Utilizing Accops remote connectivity tools with stringent controls on screenshots, copy/paste, and USB access.
  • Firewall Implementation: Use of firewall systems to authenticate incoming network connections and separate networks.

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  • Comprehensive Training: Providing extensive training on data security best practices, phishing recognition, and secure protocol adherence.
  • Security Awareness Programs: Regular programs to reinforce data security practices among employees involved in document review.

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  • Privacy Risk Management: Use policy to manage and monitor legal risks and compliance requirements around privacy and data management.
  • Privacy Rights Requests: Maintaining records of Individual Privacy Rights requests and informing clients of such requests.

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  • Assessment of Risks: Conducting risk and business impact assessments to determine necessary levels of authentication and security measures.
  • Dial-Back Procedures: Implementing dial-back controls for protection against unauthorized connections.

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With over twenty years of trial-tested experience, Purpose’s computer forensics examiners can offer expert testimony, either in court or through deposition, to explain complex, technical concepts in layman’s terms, as well as present electronic evidence in a clear and comprehensible manner.

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Our project management team and review attorneys have the deep experience needed to make sure you find what you need and produce what’s required to all parties completely and on time.

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