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Case Study: How a Law Firm Scaled High-Volume Work Without Adding Headcount

Law firm using legal staff to handle high-volume work efficiently.

The Challenge

A major international law firm had engaged with a first-tier financial institution to defend its large-scale portfolio of lawsuits relating to mortgage modifications and foreclosures. The financial institution encouraged our client to charge a flat fee for each claim and, because of this arrangement, our client needed a solution for managing the voluminous portfolio of work without the use of associates.

The Process

Align on Strategy & Needs

Partnered with the firm to understand workload demands, flat-fee structure, and required expertise.

Source & Deploy Talent

Placed experienced Specialized Project Attorneys across key markets and quickly deployed teams based on demand.

Scale & Execute

Scaled teams as case volume fluctuated while supporting claims, drafting motions, and handling court appearances.

The Results

Our ability to deliver qualified Specialized Project Attorneys led to:

  • Increased Firm Revenue
    • Managed 13,000 loan portfolio cases, driving higher-value work from the financial institution and increasing overall firm revenue.
  • Greater Headcount Flexibility
    • Scaled quickly when case volume surged. In many instances, Specialized Project Attorneys provided strong experience and made an immediate impact.
  • Competitive Advantage & New Client Growth
    • Enabled the firm to take on new clients using this established model, which they continue to market. Many firms lack an established approach to handle this type of portfolio work.
  • Strengthened Brand Through Top Talent
    • The firm has hired several Hire Counsel Specialized Project Attorneys permanently, demonstrating the quality of our candidates and our ability to match both skillset and culture.

Tags
Hire Counsel legal staffing Legal Staffing Solutions Specialized Legal Staffing Specialized Project Attorneys
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When we talk to clients, we often hear “I didn’t know I didn’t know that.” And frankly, you don’t need to—that’s what we are here for. You care about the output of the data you must review and that WE know how to do it. We will handle the heavy lifting so you feel confident that the process is being handled quickly, efficiently, and producing the evidence you need.

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Our methodology guarantees comprehensive coverage and defensibility. It’s that simple.

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With over twenty years of trial-tested experience, Purpose’s computer forensics examiners can offer expert testimony, either in court or through deposition, to explain complex, technical concepts in layman’s terms, as well as present electronic evidence in a clear and comprehensible manner.

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We decipher the most complex data, offering you fast, accurate insights. Stay ahead with our innovative tools and methodologies, prescribed specifically to your needs and goals.

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Our attorneys are proficient in reviewing and redlining contracts based on established playbooks, which we can develop in collaboration with our clients. This ensures that the contract review process is both efficient and aligned with client-specific standards and expectations.

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Purpose Legal has extensive experience with a variety of specialized contract management tools including, Concord, Contract Sage, Wrangler, CS, Workiva, and more. Our team is skilled in utilizing these tools to offer cloud-based platforms, central repositories for contracts, workflow management for contract review and approval, collaboration tools, dashboards for tracking and reporting, e-signatures, and contract risk management detection.

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We provide contract drafting services based on templates, ensuring consistency and compliance with legal standards and client requirements. Our approach is flexible, allowing for customization based on specific client needs.

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Our team has tested and trained on leading contract management tools like Brevia, Luminance, ContractWorks, etc., which feature Al-enabled capabilities for auto-extracting key contract data points. We understand that while these tools provide a solid foundation, manual review and additional tagging are essential for accuracy and comprehensiveness.

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Purpose Legal offers a highly customizable solution that can include but isn’t limited to the following:

  • Email or FTP for contract review and data extraction, with data organized into client-approved Excel templates.
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From pre-M&A due diligence contract review to lease abstraction, playbook creation, and data extraction, Purpose Legal has the expertise to support a wide range of contract management services. Our team is capable of drafting and reviewing a variety of contracts, from NDAs to loan agreements and beyond, with an emphasis on identifying and managing nonstandard clauses.

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Purpose Legal excels in creating best-in-class playbooks that streamline the contracting process, drawing on our deep experience and best practices to produce effective, client-specific playbooks.

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Our team includes seasoned Senior and Junior Indian Attorneys, providing reliable, efficient service with a proven track record of low error rates and high throughput, thanks to our focus on full-time, dedicated employees.

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NexGen Managed Services are designed to cater to your unique needs, whether you’re looking for Self-Service, Full-Service, or a tailored combination of both. Our Hybrid Approach seamlessly integrates skilled people and cutting-edge technology to support your operations, whether they’re cloud-based, housed in a data center, or on-premises. We offer robust infrastructure, ensuring that you have the dedicated environment you need to thrive without the complexities of a multi-tenant setup. For those who prefer a more human touch, our people-only option puts our expert team at your disposal.

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Our Configurable Tech Stack is designed with diversity and adaptability at its core. To streamline integration and ensure seamless data flow, we provide sophisticated middleware and data conversion solutions. We don’t compromise on storage, ensuring your data is always at hand when you need it. Security is paramount, with robust measures in place to protect your information. Our commitment to business continuity means that your operations keep running smoothly, no matter what.

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All of our solutions are bolstered by a team of experts who bring a wealth of knowledge to every project. We excel in Processing and Culling, streamlining data for efficiency. Our experts are dedicated to Forensics Collections and Investigations, ensuring thoroughness and accuracy. Our Advanced Technology harnesses cutting-edge tools to provide smarter, faster outcomes. Our Project Management acumen ensures that every project is executed flawlessly. With secure Data Hosting, we keep your data accessible and safe. Our NexGen Managed Review services blend expertise with precision, and our Consulting services provide strategic insights to drive your projects forward. The final touch to our services includes productions that meet all legal standards.

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Client Enablement is at the core of our approach, beginning with the creation of a personalized playbook to guide clients through complex scenarios. We ensure a smooth transition with comprehensive onboarding and implementation, setting the stage for success. Our workflow standardization makes operations efficient and predictable. We assign dedicated Project Management teams to maintain a consistent, high-touch service experience. Management of infrastructure, licenses, updates, upgrades, and patching is handled meticulously to keep client systems optimal without interruptions.

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Metrics That Matter form a critical feedback loop with an emphasis on both reporting/metrics and key performance indicators (KPIs). We provide tools to track backward & forward-looking metrics, enabling clients to assess past performance while anticipating future trends and outcomes. Our approach ensures that decision-makers are well-equipped with actionable data to drive continuous improvement and strategic planning.

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We aim to distinguish our services with a unique blend of expertise and innovation. Our team of AI & TAR experts push the envelope in technology research and testing. Our rigorous expert training and consulting services complement our team’s expertise, as do our product and application developers, who tailor solutions to meet the specific needs of each client.

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By redefining the traditional view of services as a Profit Center rather than a Cost Center, we focus on value creation. Our models ensure clients understand the financial impact. We offer clear Contract Termination Clauses and the flexibility to tier up and down in service levels without the worry of burst fees, providing cost control and predictability. Our pricing structures also include no burst fees for unexpected usage spikes and a commitment to cost predictability, so there are no surprises.

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We understand that the right technology can vary from case to case, which is why we provide access to a broad spectrum of leading eDiscovery and legal technology platforms. This breadth of choice ensures that you can always select the tool (or tools) that best fits your needs without the constraints of single-platform limitations.

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Purpose Legal sees the need for our industry to evolve beyond outdated practices and rigid contracts.
We don’t believe in forcing clients into non-flexible, 3- to 5-year contracts. We want to demonstrate our value continuously, proving ourselves indispensable month after month.
Flexibility and a cutting-edge tech stack are the backbone of our NexGen Managed Services.

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In just a few clicks, our technology can help you easily send notices to unlimited custodians, track compliance, issue reminders, and even preserve in place for Microsoft Office365.

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Automate your legal hold process with our user-friendly technology. Standardize every step, from issuing holds to reporting, with powerful dashboards and seamless integration with HR and matter management systems—no IT infrastructure needed.

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Easily create and access records of your compliance efforts anytime, allowing for customized reporting and enhanced accountability.

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Minimize manual administrative tasks and mitigate risk through automated notifications and reminders, ensuring custodians respond efficiently.

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Navigating data privacy regulations like GDPR, CCPA, and emerging global standards requires a proactive approach. Purpose Legal empowers your organization to meet—and exceed—compliance standards with ease. Our solutions are designed to handle any volume of privacy-related inquiries, such as Digital Subject Access Requests (DSAR) ensuring you can meet quick turnaround times without compromising on budget or quality.

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We equip you with the tools to sift through vast amounts of information quickly, identifying and securing the specific data you need to protect your privacy and comply with regulations.

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Purpose Legal’s automated redaction technology reduces manual administrative tasks by enabling bulk redactions across documents and spreadsheets, including the sensitive handling of personally identifiable information (PII).

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We take the security of your data as seriously as you do. Purpose Legal is proud to hold ISO-27001 and SOC2-Type 2 certifications, reflecting our unwavering commitment to maintaining the highest standards of data security and operational excellence.

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Efficiently map, locate, and identify the right information to respond to public records requests confidently, accurately, and thoroughly.

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Utilize reliable uploads and powerful search functions to accurately report, track, and share information, ensuring the protection of your data with vetted security measures and automated redaction tools.

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With the capability to process up to 900K documents per hour from any popular cloud storage solution, kickstart your review process quickly and efficiently.

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Automatically identify and redact sensitive information such as PII across documents, including native spreadsheets, with analytics, making the redaction process for public records requests straightforward and efficient.

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Our project management team and review attorneys have the deep experience needed to make sure you find what you need and produce what’s required to all parties completely and on time.

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Our project management team and review attorneys have the deep experience needed to make sure you find what you need and produce what’s required to all parties completely and on time.

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With Purpose’s technology, you can instantly identify critical concepts across millions of documents and quickly narrow a high-level analysis to a granular document review with comprehensive data visualizations and simple controls.

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Our team will collaborate with you to create interview question templates, document organization, report drafting, and more.

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We have managed over 30 significant second requests, covering high-profile cases, including pioneering the first Canadian second request. Our diverse group of experienced technologists, attorneys, paralegals, industry veterans, and project management specialists spans the country to ensure 24/7 coverage.

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Our team has decades of experience providing expert-level, customized, repeatable, and cost-effective solutions. We have a complete end-to-end chain of custody process, in which we document every step of every process, ensuring defensibility.

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Given the limited timeframe allotted for compliance in second requests, efficient and accurate data processing is the key to success. Purpose Legal has the team, infrastructure, and processes to handle the largest and most complex data sets.

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Purpose Legal’s consulting team designs and implements unique TAR workflows for predictive coding, email threading, near-duplicate identification, clustering, and categorization to drastically reduce document review time and spend.

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We begin every project with a planning meeting and ensure cost containment by using scoping and data minimization techniques to defensibly reduce the population for review and production. The account management team stays involved throughout the course of the project, providing weekly cost-to-date reports to main points of contact.

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We believe in identifying your desired outcome and matching you with the technology that best achieves your goals. Our suite of platforms is as diverse as the challenges you face. Our technology-prescriptive method allows us to consult and guide you toward the solutions that fit your unique needs, not the other way around.

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Ever wanted to experiment with a new platform without the overhead? Purpose Legal makes it possible. Trial new technologies on sample cases with our support, ensuring a risk-free exploration of what could be the next game-changer for your team. Use trial-based experiences to make data-driven decisions on which platforms and technologies work best for you—without the risk.

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From the latest in collection technology to hybrid managed services, we tailor our offerings to your in-house needs. Experience the freedom of choice, supported by professionals who know how to extract maximum value from each solution.
Step into a new reality with Purpose Legal, where your eDiscovery solutions are as adaptive and dynamic as your cases. Let’s redefine what it means to be supported in legal technology together.

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We’re not just providers; we’re partners in your tech journey. Purpose Legal offers a Swiss Army knife approach to eDiscovery, ensuring you have the right tools at the right time. Our technology-prescriptive method allows us to consult and guide you toward the solutions that fit your unique needs, not the other way around.

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